We're here to help
Questions, bug reports, billing issues, or feedback — email us and a real person will get back to you, usually within 1–2 business days.
help@supportholdapp.orgHold offers an optional subscription that unlocks unlimited holds. Plans are billed through your Apple ID and renew automatically unless cancelled at least 24 hours before the end of the current period.
To manage or cancel a subscription, open the iOS Settings app → tap your name → Subscriptions → Hold. You can also restore a previous purchase from inside the app on the paywall screen.
For refund requests, Apple handles all purchases — visit reportaproblem.apple.com. If something went wrong, email us and we'll help sort it out.
Hold backs up your sessions to an anonymous account automatically. If you reinstall the app or switch devices, your progress restores on launch. If it doesn't, email us and we'll look into it.
You can permanently delete all of your data — on your device and from our servers — at any time via Settings → Account → Delete all data inside the app.
For details on what we collect and how it's handled, see our Privacy Policy.
Hold is a general wellness and mindfulness tool. It is not a healthcare, medical, or mental-health service and does not provide professional advice, diagnosis, or treatment. If you are in crisis, please contact a qualified professional or your local emergency services.